Shipping, returns and policies

Shipping

Shipping is free and insured to the contiguous United States. Rugs in our showroom ship within 24 hours, Monday through Saturday. We ship within the United States only. For Alaska or Hawaii, ask us for a quote.

Returns

Return any rug bought online within 30 days of delivery. It must come back clean, in the condition it arrived, and packed as it was received. Contact us first and we will arrange it.

Authenticity

Every rug carries a lifetime authenticity guarantee: it is hand-made, and it is the type, age and material we describe.

Payment and sales tax

Tell us which rug you want and we hold it for you and send a secure payment link. Pay by card, Zelle or check. Sales tax is added for Illinois and Georgia addresses.

Photos, sizes and condition

Sizes are measured by hand and do not include the fringe. Colors vary from screen to screen and with the direction you view a rug. Antique and vintage rugs are sold as described and as shown in their photos.

Privacy

We use your contact details only to answer you and to fill your order. We do not sell or share them. Card details are entered directly with our payment processor and never touch this site.

Who you are buying from

Oriental Heirloom is operated by Kapisa LLC, 600 Dempster St, Evanston, IL 60202, with a second showroom at 4815 N Western Ave, Chicago, IL 60625. Call or text (847) 863-1249.